IT Support Solutions

Tight deadlines, complex deployments, increased end-user demands?

Whatever the reason, there are times when you need additional hands on deck to support pressing IT initiatives. Projects when you need on-demand expertise to ensure on-time and on-budget delivery. Times when you need immediate troubleshooting resolution to minimize the impact to business operations.

On-site Support Solutions

No more wondering where your IT support team is. With MK ICT Solutions, you are assigned a highly experienced team of engineers dedicated to serving your business needs.

Remote Support Solutions

Responsive Remote Support CentreForget everything you know about help desks. Let MK ICT Solutions introduce you to our method of problem-solving that is truly extraordinary.

Tiered Support

Tier 1- End User Support

  • Spyware / Virus
  • Common Workstation Applications
  • Mobile device issues
  • Workstation Disk Clean-up & Error Resolution
  • Printer Issues

Tier 2 - Network & Server Support

  • Spyware / Virus
  • Common Workstation Applications
  • Mobile device issues
  • Workstation Disk Clean-up & Error Resolution
  • Printer Issues

Tier 3 - Specialist Support

  • Spyware / Virus
  • Common Workstation Applications
  • Mobile device issues
  • Workstation Disk Clean-up & Error Resolution
  • Printer Issues

Your MK ICT Team

Technical Services Managers

Responsible for overall technical quality of service on your behalf at all levels.

Primary Engineer

Knows your business, knows you needs, and becomes a familiar face around your company.

Secondary Engineer

Supports primary engineering, so you are never without the technical assistance you need.

Engineering Team

A small group of engineers with diverse skill sets who meet regularly to review your IT results and future needs.

Account Manager

Your ultimate coordinator of resources, communications, scheduling, billing and services.